Fitbit is a popular brand of fitness trackers that helps people monitor their physical activity and overall health.
One of the most important features of a Fitbit is its ability to track heart rate, which provides valuable insights into the user’s cardiovascular health.
If you’re experiencing issues with your Fitbit not tracking your heart rate correctly, there are several steps you can take to troubleshoot the problem.
In this article, we’ll explore some common causes of heart rate tracking issues and provide tips for resolving them.
Whether you’re a seasoned Fitbit user or just getting started, this guide will help you get the most out of your device and keep your heart rate tracking accurate.
Fitbit Not Tracking Heart Rate (Summary)
There are several factors that can cause a Fitbit to not track heart rate accurately.
One common issue is wearing the device too loosely or in the wrong position, which can prevent the sensors from making proper contact with the skin.
Another issue is a low battery or outdated firmware, which can cause the device to malfunction.
In some cases, a factory reset may be necessary to resolve the issue.
Possible Causes
Fitbit is a great tool for tracking your fitness progress, but it can be frustrating when it fails to track your heart rate correctly. Here are some possible causes:
- Heart-rate tracking is turned off: If you turned heart-rate tracking off, turn it back on: On your device, open the Settings app Heart Rate tap to turn the setting On. On Fitbit Alta HR and Fitbit Charge 2, you must turn on heart-rate tracking in the Fitbit app: Tap the Today tab , and tap your profile picture. Tap your device image.
- Wearing the Fitbit in the wrong place: Your Fitbit can’t track your heart rate accurately unless you wear it to your body, where it picks up your heart rate. This is an excellent example of wearing your Fitbit in the wrong place. If you like to wear your Fitbit on your ankle in spin class, you will not get a correct reading.
- Heart rate monitor/tracking is turned off: If your Fitbit’s heart rate monitor shows 0, the heart rate monitoring feature is likely off. Open your device’s settings app and change your heart rate setting to either Auto or On. If it already shows Auto or On, tap it off, wait 30 seconds, and tap it back on. That usually solves this problem!
- Dirty sensor: If your Fitbit Versa is not monitoring the heart rate, the heart rate monitor/tracking on your Fitbit might be turned off. On your Fitbit, go to settings and tap the heart rate to turn the heart rate monitor on. Also, clean the sensor side of your Fitbit to improve contact with the skin.
By checking these possible causes, you can troubleshoot and fix heart rate tracking issues on your Fitbit device. If none of these solutions work, contact Fitbit customer support for further assistance.
Troubleshooting Steps
If your Fitbit is not tracking your heart rate, there are a few troubleshooting steps you can try:
- Make sure your Fitbit is properly tightened on your wrist. If it’s too loose or too tight, it may not be able to get an accurate reading.
- Check to see if the heart rate monitor is turned on. On your Fitbit device, go to Settings > Heart Rate > and make sure it’s set to “Auto”.
- Restart your Fitbit device. Sometimes a simple restart can fix the problem.
- Clean the sensors on the back of your Fitbit device. Sweat and dirt can sometimes interfere with the heart rate monitor. Use a soft, damp cloth to gently clean the sensors.
- Try wearing your Fitbit device on a different part of your wrist. Some people find that moving the device slightly can help it get a better reading.
If none of these troubleshooting steps work, you may need to contact Fitbit support for further assistance. They may be able to help you diagnose the problem or provide a replacement device if necessary.
Contacting Fitbit Support
If you’ve tried all the troubleshooting steps and your Fitbit still isn’t tracking your heart rate accurately or at all, it may be time to contact Fitbit Support for further assistance. Here are a few ways to get in touch:
- Visit the Fitbit Help website and search for your issue to see if there’s a solution already available.
- If you can’t find a solution, you can contact Fitbit Support through their online contact form. Be sure to provide as much detail as possible about your issue so they can assist you more efficiently.
- You can also reach out to Fitbit Support on social media platforms like Twitter or Facebook. They have dedicated support teams that can help you troubleshoot your issue.
When contacting Fitbit Support, be sure to have your device and account information handy. This will help them diagnose the issue more quickly and provide you with the best possible solution.
Keep in mind that Fitbit Support may take some time to respond to your inquiry, especially if there are a high number of support requests. However, they will do their best to get back to you as soon as possible and help you resolve your issue.
