Fitbit Charge 5 Screen Not Working: Quick Fixes and Troubleshooting Tips

When your Fitbit Charge 5 screen fails to work, it can be a significant obstacle to tracking your fitness activities and daily progress.

This inconvenience might stem from various issues like software glitches, a depleted battery, or hardware problems such as a damaged screen. Understanding the root cause is the first step toward a functional solution.

Quick measures like charging your device, restarting it, or updating the firmware are often the first line of defense in restoring screen functionality.

Beyond these immediate fixes, more in-depth methods may be necessary if the screen remains black or unresponsive. It’s crucial to assess the device for potential water damage, which can lead to screen malfunction.

However, if you’ve tried the straightforward solutions without success, further troubleshooting steps or professional support may be required. Knowing how to address these issues will help maintain the longevity of your fitness tracker and ensure it continues to support your wellness journey.

Key Takeaways

  • Immediate actions often resolve screen issues such as charging the device or restarting it.
  • Persistent problems may require advanced troubleshooting or professional assistance.
  • Preventative maintenance like water damage checks can prolong the life of your Fitbit Charge 5.

Identifying the Issue

When troubleshooting the Fitbit Charge 5, distinguishing between different types of display issues is crucial. Identifying whether your device has a black screen or is unresponsive guides the approach to find a solution.

Black Screen vs. Unresponsive Screen

Your Charge 5 may exhibit a black screen where the display is non-illuminated but the device remains operational, possibly still tracking activities or receiving notifications. Unresponsive screens, however, do not react to touch or button presses, and may still show the Fitbit logo or other visual elements.

  • Black Screen:
    • Ensure Charge 5 has enough charge.
    • Perform a reset if needed.
  • Unresponsive Screen:
    • Verify if device responds to button presses or charging.
    • Look for visual cues, such as the Fitbit logo.

Hardware vs. Software Glitches

Hardware issues are often indicated by persistent screen problems, even after attempting software fixes. These can include problems with the screen’s physical connection to the Fitbit’s motherboard or battery issues.

  • Hardware Issues:
    • Screen connections and charging port integrity.
    • Battery health and functionality.

Software glitches, on the other hand, may cause temporary screen issues that are often resolved by resets or updates.

  • Software Glitches:
    • Temporary freezes or glitches in display function.
    • Impact of software updates on screen responsiveness.

Immediate Solutions

When your Fitbit Charge 5 screen is not working, immediate action can include restarting your device or ensuring that it is charged properly. These steps are often effective in resolving screen issues.

Restarting Your Fitbit Charge 5

To perform a restart of your Fitbit Charge 5, press and hold the button on your device for 8 seconds. Release the button once you feel a vibration. This indicates that the device is restarting. This is also referred to as a soft reset and can resolve temporary glitches.

Checking Battery and Charger

First, check your battery level. If your Fitbit Charge 5 has a critically low battery, it might not turn on. Connect your device to the charging cable, and make sure the cable is connected to a power source. If the device does not start charging, try using a different cable to rule out issues with the charger. A force restart may be required if your device still doesn’t respond. To do this, it might be necessary to leave the device on the charger while restarting.

Advanced Troubleshooting

When your Fitbit Charge 5 screen is not responding, there may be a need for advanced troubleshooting. This involves updating your firmware and adjusting sync settings, as well as potentially performing a factory reset if issues persist.

Updating Firmware and Sync Settings

To ensure your Fitbit Charge 5 operates smoothly, check for firmware updates regularly. You can do this through the Fitbit mobile app. Navigate to the Settings app on your device and verify that your tracker is synced with the mobile app:

  1. Open the Fitbit mobile app.
  2. Tap on the Today tab, then your profile picture.
  3. Tap your device image.
  4. Scroll down and tap on the pink Update button if there’s an update available.

Remember that your tracker’s firmware is critical for optimal performance and resolving hidden bugs that may cause the screen to malfunction.

Factory Reset for Persistent Issues

If firmware updates and sync adjustments do not resolve the screen issues, a factory reset may be necessary. This will restore your Fitbit Charge 5 to its original settings and can help with unresponsive screens. Here’s how to perform a factory reset:

  1. Connect your Charge 5 to the charging cable.
  2. Press the button on the charger cable three times within eight seconds, briefly pausing between presses.
  3. After the third press, release the button, and the Fitbit logo should appear, followed by a static version of the smile icon.

Note: A factory reset will erase all personal data on the device, so it should be done with caution and only after other troubleshooting methods have failed.

Assessing and Preventing Water Damage

Your Fitbit Charge 5 is designed to be water-resistant, not waterproof, making awareness and prevention genuine cornerstones for its care. Proper understanding of its water resistance capabilities and actions to take post-water exposure are pivotal in prolonging your device’s life.

Understanding Fitbit’s Water Resistance

Your Fitbit Charge 5 is rated for 50m water resistance. This rating means you can wear your device in the shower, while swimming, or during heavy rain. However, it’s important to understand that water resistance is not equivalent to being impervious to water damage. Water lock feature should be enabled during swimming to prevent screen activation from water exposure.

  • Depth limitations: Up to 50 meters
  • Suitable activities: Swimming, showering, and other shallow-water activities

Water damage, while uncommon with proper use, can occur if the device is subjected to pressure or depths beyond its rated capacity or if it was already compromised by previous wear and tear.

Steps to Take After Exposure to Water

If your Fitbit Charge 5 gets wet, it is crucial to follow specific steps for maintenance post-exposure:

  1. Dry your device thoroughly with a soft, lint-free cloth.
  2. Avoid charging or pressing any buttons until the device is fully dry.
  3. If your screen is not responsive after swimming, place your device in a well-ventilated area and give it time to dry out.

Remember, while the Fitbit Charge 5 is designed to withstand immersion in water up to 50m, it’s not entirely impervious to water-related issues. After water activities, ensure that water lock mode is disabled to resume normal operation of the device.

Support and Warranty Information

When your Fitbit Charge 5 screen is not functioning correctly, reliable customer support and understanding your warranty are crucial steps towards resolution.

Contacting Customer Support

If you encounter issues with your Fitbit Charge 5, reaching out to Fitbit support is the recommended first step. You can contact customer support through multiple channels:

  • Web: Visit the Fitbit Help site for assistance.
  • Phone: Contact them 24 hours a day for support.
  • Social Media: Direct messages via Twitter to @FitbitSupport can be effective.
  • Fitbit Community: Engage with the community forums for personalized advice and shared experiences.

Remember to have your device details and purchase information handy when you reach out for efficient service.

Understanding Your Warranty

Your Fitbit Charge 5 comes with a limited warranty that helps protect against defects in materials and workmanship. Here are the key points:

  • Eligibility: Defective devices may be replaced if the issue arises within the warranty period.
  • Conditions: Review Fitbit’s full warranty terms on their website to understand the scope of coverage.
  • Claims: Should your device be eligible, file a claim following Fitbit’s guided process.

Knowing these details ensures that you can assert your rights regarding the warranty confidently and seek a replacement for a defective display in a timely manner.


  • Matthew

    Meet Matthew, a wearable tech & fitness enthusiast passionate about transforming health through innovative devices. With an engineering background and a love for fitness, Matthew shares in-depth reviews, tips, and news on the latest wearable tech to help you achieve your fitness goals.

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