Amazon Halo Not Syncing [Here’s What To Do]

So, you’ve got yourself an Amazon Halo fitness tracker, and it’s been great with its sleek design and unique features, right?

But now you are facing the dreaded Amazon Halo not syncing issue and don’t know how to fix it.

Don’t worry; I’ve got your back!

I’ve put together this comprehensive guide to walk you through various troubleshooting steps that can help you fix the problem.

If the issue still sticks around, we’ll also look at the Amazon Halo warranty and even suggest some alternative devices if you’re thinking of making a switch.

Let’s get that Halo back on track 🙂

Amazon Halo Not Syncing – In a Nutshell

Amazon Halo may not sync due to a low battery, poor Bluetooth or internet connection, being out of range, or app-related issues. Resolving these problems by charging, checking connections, refreshing the app, or restarting devices can help restore syncing functionality.

How To Fix an Amazon Halo That Won’t Sync

As mentioned above, Amazon Halo syncing issues may arise due to a variety of reasons.

To resolve these issues, follow the troubleshooting steps below:

1. Ensure Your Halo Band is Charged and Connected

  1. Check if your Halo Band is charged by placing it in the charging cradle and looking for the charging LED indicator.
  2. Open the Amazon Halo app on your phone and go to Settings.
  3. Under Settings, the device icon should read “Connected” if your Halo Band is connected to your phone.

2. Confirm Bluetooth and Internet Connectivity on Your Phone

A stable internet connection is crucial for your Amazon Halo to sync properly.

Ensure your device is connected to Wi-Fi or has an active mobile data connection.

If the connection is weak or unstable, try moving closer to the Wi-Fi router or resetting the router.

  1. Go to your phone’s settings and ensure Bluetooth is turned on.
  2. In the list of paired devices, confirm that your phone is connected to the Halo Band.
  3. Make sure your phone is connected to the internet either via Wi-Fi or a data connection.
  4. Ensure that your phone is within range of the Halo Band (typically within 10 meters or 33 feet).

3. Refresh the Amazon Halo App

  1. In the Amazon Halo app, navigate to the Settings page.
  2. Swipe down from the top of the screen to refresh the page and update the device status.

4. Reset Your Device and Force Close the App

If the issue is with pairing or data, follow the steps below:

  1. Open the Amazon Halo app and double press the button on the band.
  2. If you’re still not able to connect, reset your device by pressing and holding the button on the Halo Band for 15 seconds. The LED blinks white once the device has rebooted.
  3. Force close the Amazon Halo app by swiping it away from your phone’s recent apps or accessing the app settings and choosing “Force Stop” or “Close App.”
  4. Re-open the Amazon Halo app and check if the syncing issue is resolved.

5. Restart Your Phone

  1. Turn off your phone by pressing and holding the power button and selecting “Power Off” or “Restart.”
  2. Once your phone has restarted, check if the Halo Band is syncing correctly.

6. Factory Reset Your Amazon Halo Band

If none of the solutions above work, you may need to factory reset your Amazon Halo Band, which will require going through the setup process again and losing all data in the app.

To reset the Halo Band:

  1. Unpair it from your phone’s Bluetooth settings by selecting “Unpair” on Android or “Forget This Device” on iOS.
  2. Open the Amazon Halo app
  3. Select Settings, and under Device, select Halo Band.
  4. From there, select Deregister Band and double press the button on the band to confirm.

7. Contact Amazon Customer Service for Support

If you have tried these troubleshooting steps and are still experiencing issues, contact Amazon customer service for support.

You can visit the Amazon Customer Service site and find answers to common problems, use the online chat, or call the customer service phone number at 1-888-280-4331 for support.

You can also visit the Support for Amazon Halo page to find more solutions and get help with specific issues related to the Halo Band.

If you want to cancel your Amazon Halo membership, you can go to Your Memberships & Subscriptions.

Amazon Halo Warranty: What to Do If Troubleshooting Doesn’t Help

Troubleshooting may not solving your Amazon Halo not syncing issue, as your Amazon Halo might have a hardware problem.

Amazon offers a one-year limited warranty for the device, which covers manufacturing defects.

Contact Amazon customer support for assistance and potential replacement options.

Alternative Fitness Trackers to Consider

If you decide to ditch your Amazon Halo and look for a different fitness tracker, here are three popular alternatives:

  1. Fitbit Charge 5: A versatile fitness tracker with built-in GPS, heart rate monitoring, and stress management features.
  2. Garmin Vivosmart 4: A slim and stylish tracker that offers advanced sleep tracking, stress tracking, and fitness monitoring.
  3. Apple Watch Series 7: A powerful smartwatch with a comprehensive set of health and fitness features, along with seamless integration with other Apple devices.


Facing syncing issues with your Amazon Halo can be frustrating, but following the comprehensive and detailed troubleshooting steps outlined in this blog post should help resolve most problems 🙂

If the issue persists, make sure to utilize the warranty provided by Amazon or contact their customer service for further assistance.

Alternatively, consider switching to a different fitness tracker to better suit your needs and enjoy a seamless tracking experience!


  • Matthew

    Meet Matthew, a wearable tech & fitness enthusiast passionate about transforming health through innovative devices. With an engineering background and a love for fitness, Matthew shares in-depth reviews, tips, and news on the latest wearable tech to help you achieve your fitness goals.

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