Samsung Galaxy Watch SOS Not Working: Troubleshooting and Fixes

When you find yourself in an emergency situation, swift communication can make a significant difference. This is where the SOS function on your Samsung Galaxy Watch comes in.

Designed as a quick and easy way to alert contacts when you are in distress, this feature is vital for sending out calls and messages.

However, some users have encountered issues with the SOS function not working correctly on their devices. Issues range from the feature not sending out notifications to designated contacts, to a lack of response when pressing the home key the required three times.

A fully functional SOS feature depends on a proper setup and connectivity between the watch and your smartphone.

The Galaxy Watch is known for its emergency assistance features that can be lifesaving. If you’re a Samsung Galaxy Watch user who has experienced trouble with the SOS function, addressing the issue promptly is essential.

Knowing how to effectively set up and activate the SOS messages, understanding how the feature integrates with your phone’s location services, and being aware of how to troubleshoot common issues can ensure you have access to help when you need it most.

Key Takeaways

  • The SOS function on the Samsung Galaxy Watch is intended for urgent situations to alert emergency contacts.
  • Correct setup and smartphone connectivity are crucial for the SOS feature to work properly.
  • Troubleshooting is important if you experience issues with SOS message delivery or response.

Understanding the SOS Feature on Samsung Galaxy Watch

The SOS feature on your Samsung Galaxy Watch is a safety mechanism designed to assist in emergency situations. When activated, it sends an SOS to predefined contacts, ensuring that you can reach out for help with minimal effort.

Setting Up SOS:

  • Access your watch settings or use the Galaxy Wearable app on a connected device.
  • Navigate to the SOS section, where you’ll be able to configure your emergency contacts.

Sending an SOS Alert:

  • Press the Home key three times quickly to trigger the SOS sequence.
  • Upon activation, the watch sends a message with your location to your emergency contacts.

Key Points to Remember:

  • Your Samsung Galaxy Watch does not dial emergency services like 911 directly.
  • Ensure the watch has a network connection, either through your phone or LTE, for SOS messages to be sent successfully.


  • Recent Galaxy Watch models like Watch5 and Watch6 Series support the SOS function.
  • Previous models may have varying methods of setup and use.

In case the SOS alert is triggered by mistake, you can cancel the alert if done swiftly before the message is sent.

Safety Guide:
It’s crucial to keep the SOS feature set up and ready, even if you hope to never use it. Like any technology, familiarize yourself with this feature before an actual emergency arises. Your Samsung Galaxy Watch is a companion not just for timekeeping but for your safety as well.

Set Up and Activation of SOS Messages

Your Samsung Galaxy Watch is equipped with a feature that could be vital in an emergency: sending SOS requests. It’s essential that you correctly set up your emergency contacts and configure the activation method to ensure immediate assistance when needed.

Configuring Emergency Contacts

To begin using the SOS feature, you need to designate your emergency contacts. Here’s a straightforward approach:

  1. Open the Galaxy Wearable app on your connected device.
  2. Navigate to the Safety and emergency option.
  3. Select Send SOS requests to proceed with setup.
  4. Choose Add emergency contact and select from your existing contacts or create a new contact entry.
  5. Confirm the selection to ensure these contacts receive your SOS messages.

Remember, having the correct emergency contacts set up is critical for the feature to work as intended.

Activating SOS with the Home Key

Activating SOS messages in urgent situations should be quick and easy. Your Galaxy Watch allows you to send an SOS request by pressing the Home key three times quickly. Here’s how to enable this feature:

  1. Access the Safety and emergency menu in the Galaxy Wearable app.
  2. Tap on Send SOS requests.
  3. Activate the option labeled SOS with Home key.
  4. You may also set a countdown before the SOS is sent after pressing the Home key.

These steps enable you to alert your emergency contacts swiftly should you find yourself in a critical situation.

Troubleshooting Common SOS Feature Issues

If your Samsung Galaxy Watch’s SOS feature is not functioning as expected, there are specific settings and functionalities you should examine to resolve the issue. Follow these steps to troubleshoot and ensure safety features are correctly set up and operational.

Checking Watch Settings

First, ensure that the SOS service is correctly set up on your Samsung Galaxy Watch.

  • Navigate to the Settings on your watch or the Galaxy Wearable app on your paired device.
  • Look for Safety and emergency or similar options and confirm that the feature is switched on.
  • After turning SOS on, add an emergency contact; your watch will reach out to this number when you trigger an SOS alert.

Verifying Connections and Permissions

  • Check the connection between your watch and your smartphone. The watch should be connected and within range to send SOS messages.
  • On your smartphone, navigate to the Galaxy Wearable app and ensure that it has the required permissions to access your contacts and send messages.
  • Within the app, you may need to confirm or re-add your emergency phone number to ensure accurate communication.

Assessing the Home Key Functionality

  • Inspect the Home Key on your Samsung Galaxy Watch by pressing it to see if it responds adequately.
  • According to the user manual, a quick press should wake the watch, while holding the button should trigger the SOS sequence.
  • If there is no response from the Home Key, consider seeking additional support or checking for hardware issues that may be affecting its functionality.

Integrating with Third-Party Safety and Health Apps

When using your Samsung Galaxy Watch, incorporating third-party safety and health apps can enhance safety features like emergency medical information access and fall detection services, ensuring a prompt response in the event of an emergency.

Linking to Medical Information Apps

To provide responders and medical personnel with quick access to your health details during an emergency, it’s crucial to link your watch to a medical information app. Here, you can store your emergency medical info like blood type, allergies, and medication:

  • Medical ID App Example: Store your medical details within an app that’s easily accessible with your watch.
  • Quick Access: Set up your watch to display this information with simple gestures to ensure no time is wasted during emergencies.

Enabling Fall Detection Services

Your Galaxy Watch’s ability to detect a hard fall and automatically communicate with safety apps is significant, especially during solitary activities like workouts:

  • Fall Detection Activation: Go to your Galaxy Watch settings to enable fall detection.
    1Open the wearable’s app settings.
    2Look for the ‘Safety’ or ‘SOS’ option.
    3Choose fall detection and toggle it on.
  • Safety App Integration: Configure your watch to send alerts to emergency contacts or a safety app if a fall is detected.

Remember to regularly update your safety app and watch software to maintain these features’ functionality.

Using Location Services for Enhanced SOS Responses

When your Samsung Galaxy Watch 4 faces an emergency, enhancing SOS responses through location services is pivotal. This allows for accurate sharing of location information, ensuring that help can arrive exactly where it’s needed.

Sharing Location Information During Emergencies

Your Samsung Galaxy Watch is equipped with capabilities that can be life-saving in emergency situations. When you trigger an SOS alert on your Galaxy Watch 4, the watch is designed to share your location with your emergency contacts. This process is straightforward to set up:

  1. Navigate to the Wearable app on your paired Android device.
  2. Go to the ‘Send SOS requests’ feature.
  3. Make sure Location sharing is enabled for your emergency contacts.

By sharing your location, responders can quickly identify your whereabouts, reducing response times significantly.

The Importance of Location Accuracy for SOS

For SOS features to function optimally, the precision of your location information is crucial. Here’s how the Galaxy Watch works to improve this:

  • High Location Accuracy: Your watch uses a combination of GPS, Wi-Fi, and mobile networks to determine your exact location.
  • Real-time Updates: In an SOS situation, location data is sent at regular intervals to give real-time updates to your emergency contacts.

It’s important to have your location services activated and permissions granted for these features to work in the background. Go to your Galaxy Watch settings, then to ‘Privacy and Safety’ and review ‘Location’ to ensure everything is in order.

Emergency Communication: Calls and Messages

When you find yourself in an emergency, your Samsung Galaxy Watch can be invaluable. You can make SOS calls and send automated messages to ensure help is on the way.

Making SOS Calls

To make an SOS call with your Samsung Galaxy Watch:

  1. Ensure that the watch is connected to your phone and that it has a signal.
  2. Set up at least one emergency contact in the SOS section of your watch settings.
  3. To initiate an SOS call, press the Home key three times quickly.
  4. The watch will then make a phone call to your primary emergency contact.

Sending Automated Messages

To send automated SOS messages from your Samsung Galaxy Watch:

  • Upon activating SOS mode, automated messages are sent to your emergency contacts.
  • These messages include your location and an alert that you’re in need of assistance.
  • You can add multiple contacts to receive the message, but only one can receive the automatic call.

Exploring Advanced SOS Settings on Galaxy Watches

Samsung Galaxy Watches offer a robust set of advanced SOS features designed for your safety. Let’s take a closer look at how you can tailor the emergency assistance settings to suit your preferences on your device.

Adjusting SOS Countdown Preferences

To start, access the Galaxy Wearable app on your paired smartphone and head to the ‘Watch settings’ section. Here, you can fine-tune the SOS countdown preferences:

  • Countdown Timer: You can set a delay for the SOS message after the trigger, giving you time to cancel accidental activation.
  • Trigger: Enable the SOS feature by pressing the Home key three times or upon detecting a hard fall.

Managing Notification Alerts

In the event of an emergency, your watch can notify selected contacts:

  • Emergency Contacts: Choose your emergency contacts from the app to be alerted when you trigger the SOS feature.
  • Message Customization: Personalize the SOS message sent to your contacts, which may include your location data for better assistance.

Keep these settings updated to ensure that in an urgent situation, your Galaxy Watch works as intended to possibly connect you with emergency services or your designated emergency contacts.

Staying Informed: Resources and Support for Your Watch

Your Samsung Galaxy Watch is a sophisticated device with features designed to help in emergency situations. It’s crucial to harness these features correctly and understand where to turn for assistance if things aren’t working as expected.

Accessing the User Manual and Online Support

To utilize the SOS feature effectively on your Samsung Galaxy watch, start by consulting the user manual. This manual provides detailed instructions on the setup and use of emergency functions. Should you encounter issues, Samsung’s online support platform offers troubleshooting tips, live chat, and community forums where you can seek help from other users or Samsung’s support team directly.

  1. User Manual: Find this in your watch’s packaging or download from the Samsung website.
  2. Online Support: Available on Samsung’s official support page, including FAQs and community advice.

For additional guidance, video tutorials on Samsung’s official YouTube channel demonstrate step-by-step processes to manage your watch’s features, including the SOS functionality.

Staying Up-to-Date with Latest Updates

Ensuring your watch operates on the latest software version is critical. Updates often contain fixes for known issues, which could resolve SOS-related problems.

  • Check for Updates: Navigate to the Settings on your watch and check for firmware updates regularly.
  • Google News Feed: Follow tech blogs and Samsung’s official news to stay informed about upcoming features or known issues with your Android device, which might affect functionalities like SOS.
  • Automatic Updates: Set your Samsung Galaxy watch and linked Android device, such as a Pixel 6, to receive automatic updates.

Regularly updating your software ensures that you have access to the latest security patches and that all features, including emergency ones, work seamlessly when you need them the most.


  • Matthew

    Meet Matthew, a wearable tech & fitness enthusiast passionate about transforming health through innovative devices. With an engineering background and a love for fitness, Matthew shares in-depth reviews, tips, and news on the latest wearable tech to help you achieve your fitness goals.

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