Fitbit Find My Phone Feature Not Working: Troubleshooting Tips

The Fitbit Find My Phone feature is an incredibly convenient tool when it’s functioning correctly, allowing users to locate their mobile device through their wearable technology. It operates by leveraging a connection between your Fitbit tracker and your smartphone, enabling your tracker to signal your phone and help you find it when misplaced.

If your Find My Phone app has suddenly stopped working, it can be frustrating, but there are several steps you can take to troubleshoot and potentially resolve the issue.

Before diving into more complex solutions, some initial actions should be considered. Make sure that the Fitbit app is updated to the latest version, your phone’s operating system is current, and that your tracker is properly paired with your phone via Bluetooth.

Ensure that Bluetooth is active, the Fitbit app is running in the background on your phone, and that your phone and Fitbit are within the required range of each other.

Key Takeaways

  • Verify that both your Fitbit app and phone’s operating system are up-to-date.
  • Confirm your phone’s Bluetooth is on and that the Fitbit is within range.
  • Ensure your Fitbit is correctly paired and the app is running in the background.

Understanding Fitbit’s Find My Phone Feature

Fitbit’s Find My Phone feature is designed to help you locate your smartphone using your Fitbit tracker or smartwatch. This utility can be essential if you misplace your phone.

How Find My Phone Works on Fitbit Devices

Your Fitbit device utilizes a Bluetooth connection to communicate with your phone. Once you’ve established a connection by pairing the two devices, you can access the Find My Phone app on your Fitbit. When activated, Find My Phone causes your phone to ring, even if it’s on silent, making it easier to find.

  • To use it, swipe down from the clock face on the device to access quick settings.
  • Open the Find My Phone app from the list.
  • Tap Find Phone to initiate the ringing on your phone.
  • Locate your phone by following the sound.

If your phone is off or out of Bluetooth range, the feature will not function.

Compatibility of Fitbit Devices with Find My Phone

Not all Fitbit devices are compatible with the Find My Phone feature. Notably, devices like the Fitbit Sense and Fitbit Versa series support this feature.

  • Fitbit Sense: With advanced health tracking features, it also supports phone location services.
  • Fitbit Versa Series: These smartwatches include this feature as an added convenience.

It is important to ensure your device’s firmware is up to date for optimal functionality. To check compatibility and updates, visit Fitbit’s official website or consult your device’s settings.

Setting Up Your Fitbit to Use Find My Phone

To effectively use the Find My Phone feature, your Fitbit device needs to be paired with your smartphone via the Fitbit app, and a stable Bluetooth connection must be maintained.

Pairing Your Fitbit with Your Smartphone

  • Step 1: Install the Fitbit app on your smartphone if you haven’t already.
  • Step 2: Turn on your Fitbit device and keep it close to your smartphone.
  • Step 3: Open the Fitbit app and navigate to the ‘Today’ tab, tap on your profile picture, then tap on ‘Set Up a Device’.
  • Step 4: Choose your Fitbit model from the list and follow the on-screen instructions to pair your device with your smartphone, ensuring that Bluetooth is enabled on your phone during this process.

Ensuring Bluetooth Connection is Active

  • Consistently Check: Regularly ensure that Bluetooth is turned on both your smartphone and Fitbit device.
  • Maintain Proximity: Keep your devices within 30 feet (10 meters) of each other to maintain a stable connection.
  • Note: The Fitbit app should be running in the background on your phone for the Find My Phone feature to work correctly. Your phone also needs to be powered on to be located.

Common Issues and Troubleshooting

When you encounter problems with the Fitbit Find My Phone feature not working, there are several common issues to check for. Addressing these can often restore functionality quickly and effectively.

When Your Phone Can’t Be Found

  • Check Connection: Verify that your Fitbit is paired to your smartphone via Bluetooth. For Android, go to Settings > Connected Devices. For iOS, look under Settings > Bluetooth.
  • Ensure Accessibility: Make sure the Phone Finder feature on your Fitbit is enabled and that the Bluetooth setting is active on both your smartphone and Fitbit device.

Bluetooth Connection Problems

  • Forget and Re-pair: Sometimes the connection between devices gets corrupted. Go into your phone’s Bluetooth settings and forget the Fitbit device, then rediscover and pair it again.
  • Restart Devices: Perform a restart of both your smartphone and Fitbit device to refresh the Bluetooth connections.

Notifications Not Working

  • Check DND Settings: Ensure that ‘Do Not Disturb’ or similar settings are not preventing notifications from being sent to your Fitbit.
  • Review Permissions: Confirm that the Fitbit app has permission to access notifications on your phone. This is found in your phone’s settings under the applications or notifications section.
  • Ringtone Settings: On your phone, make sure that ringtones or notification sounds are enabled and at a volume that is audible to prompt the Find My Phone feature.

Advanced Tips for Find My Phone on Fitbit

If you’re struggling with the Find My Phone feature on your Fitbit device, there are some advanced tips you can follow. These methods specifically apply to Fitbit Versa and Sense models, which may help restore the functionality you need.

Restarting Fitbit Versa and Sense Models

To effectively troubleshoot the Find My Phone feature on your Fitbit, begin by performing a restart on your device. For Versa 2, Fitbit Versa, and Fitbit Sense, the method may differ slightly. Here’s how you can do it:

  • Hold the left and bottom right buttons simultaneously for about 10 seconds until the Fitbit logo appears.
  • Release the buttons and allow the device to restart.

This can resolve underlying issues causing communication problems between your Fitbit and your phone.

Updating Your Device and App

Ensuring that both your Fitbit device and the app on your smartphone (whether Android or Apple) are up-to-date is crucial. Outdated software often leads to compatibility issues such as an unresponsive Find My Phone feature. Follow these steps to update:

For Fitbit Device:

  • Swipe down from the top of your Fitbit screen and tap on the Settings gear icon.
  • Scroll down and tap ‘About’ followed by ‘Check for Updates.’ If an update is available, follow the prompts to install.

For Fitbit App on Your Smartphone:

  • Android: Open the Google Play Store, search for the Fitbit app, and tap ‘Update’ if available.
  • Apple: Access the App Store, find the Fitbit app, and select ‘Update’ if a newer version is listed.

Regular updates not only improve the Find My Phone feature but also enhance overall device performance.

Fitbit Community and Support

When facing issues with the Fitbit Find My Phone feature, engaging with the Fitbit Community and exploring the Fitbit Support resources can provide viable solutions. These platforms are designed to assist with technical difficulties and enhance your experience with Fitbit products.

Joining the Fitbit Community Forums

To join the Fitbit Community, simply create an account or log in with your existing Fitbit credentials. This grants you access to participate in conversations with other users, share experiences, and find answers to common issues. The community forums are a valuable avenue to seek advice and solutions from fellow Fitbit users who might have encountered similar problems.

Navigating the Help Center

The Fitbit Help Center is a comprehensive resource equipped with articles, FAQs, and troubleshooting tips to aid you in resolving any Fitbit-related issues. You can use the search function to find specific topics related to the Find My Phone app. In cases where community input does not rectify the problem, the Help Center often has step-by-step guides that can be more direct and useful.

Utilizing Community Guidelines

To maintain a productive and respectful environment, it’s important that you familiarize yourself with the Community Guidelines before posting. Understanding these guidelines ensures that your interactions within the Fitbit Community are constructive. Adhering to these rules not only helps facilitate better conversations but also increases the chances of receiving relevant and helpful responses from other members.


Scroll to Top